Night Owl Security, 16 Channel 1080 Lite HD Analog Video Security System with 1 TB HDD (Black)

First purchased in April of 2017. Everything was ok until one day in December of same year we came in and there was no picture coming from the camera's. The Night Owl DVR showed power was going to it but no video feed was coming through. We plugged a different computer into our monitor to make sure that was not the issue, it wasn't. We plugged the Night Owl DVR into a different computer (to double check) still nothing. Called Night Owl and they had me try unplugging and re-plugging in of all cords, nothing worked. They said they think it was our network. Now mind you it did work for 9 months on this network without a problem.As this is a business, I could not be without a security system. I ordered another night owl December 26th 2017. About 4 months later it started giving us issues, Called night owl again and they had me do the same thing as the first call. It did start working again after my 2 hr phone call but could not pull up wirelessly on phone. Decided that was not a big deal and let it go. Now we have had the second night owl for 1 yr and 2 months and it has stopped working yet again. Night Owl informed me it was out of warranty and they would be happy to upgrade me to a different system, at MY expense.I don't usually write bad reviews as I think they are mostly written out of anger but this time I wanted to make others aware.Unless you want to be on the phone every 6 months for 1 plus hours of hold time and no help on their device, I would look elsewhere. If they would have, in any of the 3 times I had a problem told me, Let me get you a new DVR to see if that works I wouldn't be so upset. Instead they pretty much told me, sorry your problem.The cameras seemed to work ok when the DVR was working, Night vision worked pretty well also. That was why I purchased the second one in the first place. It doesn't hold much on the 1 TB HDD without us having to buy an additional Hard drive for storage. We always had a problem pulling up camera feed either live or past from away from the office. As a business owner, I can assure you this product is not worth the frustration and hours of phone calls it required to have it operate properly.I should also share that I have a Night Owl X at home for our home security, that one is wireless. I can't have a camera more than 15ft away from receiver or it can not connect. Putting it outside your house is next to impossible. Live feed on my phone doesn't work 1/2 the time with this Night Owl X neither.I am usually a pretty easy going person but at this point I can guarantee I will by a whole new system and re-wire everything before I would spend another dime on a Night Owl.Please read this as a product review, not a Complaint forum!

We purchased this system to replace a 16 camera night owl system that was 6 years old. It states it takes 2 min to set up. And they weren’t lying!! It took minutes to download the app and 2 min to connect to the unit. We have iPhone 8’s so it was so easy to set up and use. I LOVE the fact that you can playback images right on our phone! The HD quality give us such a sharper image even with the cameras that are not HD!

The product is good and at first was easy to setup, however about 2 weeks after installing it, the unit would not let me log in. I called tech support twice and got no answer. I left my number for a call back but go no response. After several experiments with setting and logging I was able to resolve the issue myself.Four stars for the product1 star for support.

It is a good CCTV dvr but the settings and setup is a bit hard the smartphone app play back needs a lot of work it will not work 80 percent of the time

Easy setup. Good picture quality. Nice app. Only thing i dont like is search, it should be easier to go to a spe ific day and date.

Super easy to set up and use, love the mobile app, but the web interface is a little buggy I don't think I'll use that function much

I love night owl. I like their simplicity of connection to my phone for away viewing. just take a picture and it opens up your router for an outside viewing connection. Product holds up for years. Software works well

Used this product to monitor our antiques business for about 5 months. No complaints and we really enjoy the motion detection capability. Reliable product so far, have now 2 of these night owl dvr's in our building.